Lumerate - About Us

We execute, execute, execute.

We get sh*t done. We make promises to ourselves and to each other about what we aim to achieve, and we keep those promises. We hold ourselves accountable for the success of the company. We give a lot, to get a lot.

Our customers are at the heart of everything we do.

We honour our customers and the trust they have placed in us. We respect their actions, ideas, schedules, and concerns. We protect their data at all costs. We are courteous, patient, genuine and caring in our customer interactions. We continually seek opportunities to deliver increasingly greater value to them, and we are deeply grateful for their feedback.

We're perpetually curious.

We trust that the customer holds the truth, and it's our job to ask the right questions to uncover it. We seek answers in discussions, behavioural analysis and data. We strive to learn more, to better strategize for success. We measure anything we have the bandwidth to measure.

We're in this together.

We're mindful of how our actions and behaviours impact those around us. We collaborate, share and welcome candid feedback, learn from each other, respect each other and celebrate each other. We consider the team before prioritizing our own egos and motivations.

We're thirsty for knowledge.

We're committed to continuous learning and self-improvement, inside and outside the office. We're eager to soak up new knowledge and to share it with the rest of the company.

We communicate mindfully, transparently and often.

We start with questions, then answers. We engage in dialogue and debate rather than pride and self-preservation. We spread information to the farthest corners of the company. We practice empathy to understand the perspectives of our customers and teammates. We listen with intent.

We favour MVPs over immediate complete solutions.

Rather than waiting until we consider a solution to be perfect, we release smaller solutions and build on them as we gather feedback to further understand the problem. We prefer iterating on the minimum viable product (MVP) over trying to build the perfect solution the first time.

We seek new or existing solutions ahead of additional resources.

Instead of assuming that a challenge can only be solved by adding more resources, we brainstorm creative solutions that could be achieved using what we have in front of us. We thoroughly explore process enhancements and innovations before seeking outside solutions or consider hiring additional people.

We're intentional about where we focus our energy.

Once we understand the problems at hand, we prioritize our time and efforts. Punting a problem to the future is always acceptable if there are more pressing challenges that require our attention today. We're not afraid to give a high level of focus to one area, and we have patience when others are doing the same.

We find joy in innovating.

Innovation can be hard work, but we believe that it should also be fun. We're willing to take a few risks (provided they don't negatively impact our customers) and admit our mistakes as long as we're enjoying it. We're excited by building cool stuff!

We save on luxury, to spend on growth and stability.

We make spending decisions based on the degree to which an item or service will contribute to the company's growth and stability. A luxury is considered something that will have equal impact, but at a higher price. We save money where we can by avoiding luxuries.

We're running a marathon, not a sprint.

We're in it for the long haul and we're enthusiastic about innovating and improving as we go. We trust that a growing company will always grow the people within it. We're all on board for the same journey, and we recognize that our contributions today help shape the direction of the company tomorrow.