About - mobile

Life at Lumerate

Our Vision

Why We Exist

Our vision is to be the world's most useful and trusted source of information for professionals seeking to understand what's happening in their industry.

why we exist polaroids of the Lumerate teams
what we aim for polaroids of the Lumerate teams

Our Mission

What We Aim For

Lumerate aims to deliver industry awareness to an ever-increasing number of people, in whatever way helps them to make the most informed decisions, take the most immediate action and be the most awesome at their unique jobs.

Our History

Lumerate history timeline
Lumerate history timeline
Lumerate history timeline

Guiding Principles

This is what our success is built upon

We execute, execute, execute.

We get sh*t done. We make promises to ourselves and to each other about what we aim to achieve, and we keep those promises. We hold ourselves accountable for the success of the company. We give a lot, to get a lot.

execute principle

Our customers are at the heart of everything we do.

We honour our customers and the trust they have placed in us. We respect their actions, ideas, schedules, and concerns. We protect their data at all costs. We are courteous, patient, genuine and caring in our customer interactions. We continually seek opportunities to deliver increasingly greater value to them, and we are deeply grateful for their feedback.

customer first principle

We're perpetually curious.

We trust that the customer holds the truth, and it's our job to ask the right questions to uncover it. We seek answers in discussions, behavioural analysis and data. We strive to learn more, to better strategize for success. We measure anything we have the bandwidth to measure.

curious principle

We're in this together.

We're mindful of how our actions and behaviours impact those around us. We collaborate, share and welcome candid feedback, learn from each other, respect each other and celebrate each other. We consider the team before prioritizing our own egos and motivations.

collaborate principle

We're thirsty for knowledge.

We're committed to continuous learning and self-improvement, inside and outside the office. We're eager to soak up new knowledge and to share it with the rest of the company.

continuous learning principle

We communicate mindfully, transparently and often.

We start with questions, then answers. We engage in dialogue and debate rather than pride and self-preservation. We spread information to the farthest corners of the company. We practice empathy to understand the perspectives of our customers and teammates. We listen with intent.

communicate principle

We favour MVPs over immediate complete solutions.

Rather than waiting until we consider a solution to be perfect, we release smaller solutions and build on them as we gather feedback to further understand the problem. We prefer iterating on the minimum viable product (MVP) over trying to build the perfect solution the first time.

MVP principle

We seek new or existing solutions ahead of additional resources.

Instead of assuming that a challenge can only be solved by adding more resources, we brainstorm creative solutions that could be achieved using what we have in front of us. We thoroughly explore process enhancements and innovations before seeking outside solutions or consider hiring additional people.

explore principle

We're intentional about where we focus our energy.

Once we understand the problems at hand, we prioritize our time and efforts. Punting a problem to the future is always acceptable if there are more pressing challenges that require our attention today. We're not afraid to give a high level of focus to one area, and we have patience when others are doing the same.

prioritize principle

We find joy in innovating.

Innovation can be hard work, but we believe that it should also be fun. We're willing to take a few risks (provided they don't negatively impact our customers) and admit our mistakes as long as we're enjoying it. We're excited by building cool stuff!

innovation principle

We save on luxury, to spend on growth and stability.

We make spending decisions based on the degree to which an item or service will contribute to the company's growth and stability. A luxury is considered something that will have equal impact, but at a higher price. We save money where we can by avoiding luxuries.

saving principle

We're running a marathon, not a sprint.

We're in it for the long haul and we're enthusiastic about innovating and improving as we go. We trust that a growing company will always grow the people within it. We're all on board for the same journey, and we recognize that our contributions today help shape the direction of the company tomorrow.

grow people principl

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